After You've Bought
One of our principles is that we don't just deal with bricks and mortar. Likewise, our business with you doesn't end when you complete your purchase and move into your new home.
Our customers are really important to us. We want you to enjoy living in your home and we'll work hard to help you do so.
L&Q new home warranty, peace of mind in your new home
The L&Q new home warranty lasts for two years from the date of legal completion* and covers items not included in the NHBC Buildmark cover. For that period, we guarantee items supplied as part of your new home, covering defects caused by faulty workmanship or materials.
Whilst our warranty covers everything we have built and supplied in your new home, there are conditions and you are obliged to carry out your own maintenance on your home, fixtures and fittings.
*Applies to properties that have completed after 1st October 2013.
If you've bought, part-bought or rented a home from L&Q, then you'll find plenty of useful information here on how to get the best out of our services.
You can find information on:
- Buildings insurance
- Buying a bigger share of your home (staircasing)
- Dealing with Anti-social behaviour
- Direct debit
- Grounds maintenance and cleaning
- Legal queries
- Rent and service charge collection
- Selling your property
- Transfer of ownership
If there is anything that we've missed, please contact us with your query.