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Customer service charter

Our customer service charter is a set of commitments we make to residents about the services we provide and how well we perform. It was  developed in partnership with L&Q's Resident Board, Neighbourhood Committees and other residents who helped to set standards for service delivery.

Our  charter relates directly to the standards set out by our regulator the Homes and Communities Agency.

Our customer service charter

  • Provide a good quality home
  • Deliver reliable services to maintain your home and the area where you live
  • Make any charges accurate and clear
  • Offer information and services that are easy to access
  • Have professional staff who listen and respond helpfully

Our performance

A summary of how we have performed against our standards can be found in the Residents Annual Report.