About L&Q Direct
L&Q Direct is the customer service centre for all L&Q residents and home owners. We can help with a wide range of enquiries, and we are contactable by phone, internet or in writing.
What we can help with
You can contact L&Q Direct about:
- Rent and service charges
- Repairs, maintenance and cleaning
- Home transfers and mutual exchanges
- Dealing with anti-social behaviour
- General enquiries about your tenancy
- Remortgaging and increasing your share of the equity
- General enquiries about your lease
- Defects in new homes during the defect period
- Resident involvement
- Complaints, comments and compliments
Visit our contact us page for our telephone contact details.
Write to us
You can write to us at:
PO Box 194
Our phone lines are open from 8am - 8pm Monday to Friday, excluding bank holidays. Outside of these hours, an emergency only service operates.
We close for staff training on the third Tuesday of every month, from 2pm - 4pm. During this time, an emergency-only service operates.
Please note that these opening times are for our L&Q Direct customer service centre only. Our other offices have different opening times.
Contacting us online
We have four contact forms that you can use to contact us:
Putting the Customer First
L&Q Direct are accredited with the Customer First Standard. We work together to make sure that we the customer is firmly at the centre of our day to day activity.