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Decision making

L&Q residents can take part in groups that have a say on how L&Q is run and how it spends its money.


Resident Board

The Resident Board is a key decision-making body which is regularly consulted on service delivery and improvements. Members are all Chairs of L&Q's Neighbourhood Committees.

The Resident Board agrees and monitors our performance against L&Q's standards. The Chair of Resident Board sits on the L&Q Group Board which is directly responsible for overseeing L&Q's activities - giving residents a real say at the heart of L&Q.


Resident Board subgroups

The Housing Management Group and Maintenance Policy Group are both subgroups of the Resident Board. They are responsible for approving new policies and procedures and monitoring performance across L&Q.

For example, the Housing Management Group would be involved in looking at how we manage tenancies and tackle anti-social behaviour. The Maintenance Policy Group would look at all issues relating to repairs and maintenance of our properties.

Both groups meet in central London.


Neighbourhood Committees

We have seven Neighbourhood Committees across the areas where we work, so there should be a group local for you to join. Being on a Neighbourhood Committee means attending meetings to discuss both local issues and L&Q's performance. These meetings give you a real say in how we can work towards reducing poverty, increasing safety and improving levels of employment in an area.

We ask all committee members to read a set of papers before coming to each meeting so they can comment on how the committee should spend money on community projects and improvements. Neighbourhood Committees agree how we spend £60,000 of our estate management budget in their area.


Do you want to get involved in decision making?

We are currently recruiting for Neighbourhood Committee members and for our Resident Board subgroups. If you're interested, please contact us using the online form or call L&Q Direct on the freephone number 0800 015 6536.
You'll need:
  • To be an L&Q resident
  • To attend four evening meetings a year
  • To commit four hours of your time, four times a year
What you can get out of it:
  • Make a difference to the area where you live
  • Have your say on how L&Q's services and how it spends its money
Develop your:
  • Communication skills as you discuss issues in meetings and raise questions and concerns
  • Analytical skills as you help us identify how we can improve our services
  • Team working skills as you work with L&Q staff and other residents
  • Committee experience as you learn how committees function
  • Scrutiny skills as you challenge L&Q's performance and hold us to account
  • Knowledge of housing and how L&Q works