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There are several ways for L&Q residents to take an active role in monitoring our services and neighbourhoods - these are listed below:

Neighbourhood Champions

Being a Neighbourhood Champion means working with L&Q to make your local area a better place to live. You'll be involved in inspecting the place where you live, reporting any repairs or issues of concern to L&Q and suggesting improvements.

You can do this at any time, either by attending inspections or emailing or calling at a time convenient to you.

You'll need:

  • To be an L&Q resident
  • To be willing to give up roughly an hour every month or two

What you can get out of it:

  • £400 each year to make improvements to your area, such as planting, composting or benches
  • Make your area a cleaner, safer and more attractive place to live

Develop your:

  • Communication skills as you discuss issues of concern in a constructive way
  • Teamwork skills as you work with L&Q staff
  • Analytical and problem solving skills as you spot problems and come up with solutions
  • Knowledge of how our neighbourhood services operates and how we work with contractors

Take a look at our neighbourhood inspections page for more information on what the neighbourhood Champion role involves.

Mystery Shoppers

Mystery Shopping involves phoning L&Q, following a scenario and answering questions on how well we dealt with your query. We will ask you to attend a half-day training session. These take place on weekdays either during the day or evening (depending on demand). Your mystery shop itself must be between 9am and 5pm.

 You'll need:

  • To be an L&Q resident
  • To give up one weekday in total (half a day for training and half a day to mystery shop)

What you can get out of it:

  • Make a difference to L&Q's services
  • We will give you £20 in shopping vouchers for each mystery shop to cover the cost of the phone calls

Develop your:

  • Attention to detail as you read instructions and follow a scenario closely
  • Communication skills as you talk to staff on the phone and complete a written survey of your findings
  • Time management as you need to complete each mystery shop within a set time frame


We are actively recruiting Neighbourhood Champions, so if you're interested, please get in touch. You can contact us using our online form, by emailing or by calling L&Q Direct on the freephone number 0300 456 9996.