Resident Panel

The Panel was set up to provide written feedback on issues and initiatives being considered by L&Q to improve services for residents. It allows residents who do not or are unable to attend regular meetings to provide feedback on L&Qs services from the comfort of their own home by completing regular simple questionnaires.

How residents are consulted

The Resident Panel is open to all residents across L&Q. Residents receive consultation papers covering various issues that we would like feedback on.

Consultation Papers will include a brief outline with a series of specific questions. Panel members will be provided with a deadline to get their comments returned to us. The results of these consultations are used by L&Q staff to improve our services and test new initiatives.

From L&Q you can expect:

• At least one consultation every month.
• Adequate time to make your comments.
• Consideration of all your comments.
• Publicity of the Panels contribution in L&Q communications and feedback on the results.

Examples of areas where the panel has been consulted include:

• L&Q's Decorations Allowances Policy
• Standards of Maintenance of our Estates
• Resident Involvement Policies
• L&Q Code of Conduct for contractors
• Disability issues

The feedback received on the above all led to changes in our service delivery.

The panel is open to all L&Q residents. If you are interested in being a member of the panel please contact us.