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Your service charge statement explained

Your statement shows the services we expect to provide to your property over the next year along with their likely costs.

Your statement may be divided into up to four levels:

  • Estate Services for services provided to all properties on the estate where you live
  • Scheme Services some estates are divided into groups of blocks/houses, known as schemes. We show shared costs at this level
  • Block Services for services provided to the block where you live. If you live in a house, the block is the group of houses where your property is situated
  • Additional Provisions for costs not covered above, such as our Management Fee

We have simplified the statement this year following feedback from residents so that all costs shown relate to your home only. On request, we can provide you with the total cost of each service for the block, scheme or estate where you live.

A sample service charge statement (click to enlarge)

Sample service charge statement thumb