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Homeowners - our responsibilities

As the freeholder of your property we will:

  • Arrange an insurance policy for your building
  • Consult you about any works that will cost more than £250 per home
  • Consult you about any contract that will last for more than 12 months and cost you more than £100 a year (excludes new build/developments on the L&Q website)
  • Produce audited service charge accounts within six months of the end of the financial year, and forwarding this to you by September 30
  • Keep the structure, common parts and outside of the property in good repair
  • Not unreasonably refuse you permission for improvements or alterations you want to make to your home