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Where does my rent go?

Your rent is used in the following ways:

  • To pay for repairs and maintenance
  • To manage your housing service
  • To repay money borrowed to build or modernise your home

Service Charges

Some residents pay service charges as part of their rent - this is to pay for services like caretakers and communal lighting. Your tenancy agreement will tell you if you pay a service charge.

How much will my rent be?

Most residents are known as assured tenants. Those paying a 'secure rent' are those whose tenancy started before January 1989. 35% of L&Q residents hold secure tenancies. The rent figures above include rent and service charges.

Rent Increases

A resident's assured rent can only be increased once a year and L&Q will give the resident at least one month's written notice of any increase and raise the rent to the appropriate level under the rent policy.

Rent & Service Charge Feedback

Please contact your Revenue Officer if you experience any problem with your rent or service charges.

Managing your tenancy & rent account

L&Q has over 30 years experience providing housing management and is the largest social landlord in the South East. Our services are split into four Regional Divisions. Each division has a Revenue Team and a number of Neighbourhood Services Teams.

Every single resident is assigned a Neighbourhood Services Officer and a Revenue Officer. Though based in separate teams, they will work together.

Revenue Officers are responsible for the management of your rent account. Contact them if you have enquiries about:

  • Making your rent payments
  • Rent arrears
  • Claiming housing benefit and other benefits
  • Help with general debt problems

Neighbourhood Service Officers are responsible for the management of all other tenancy issues. Contact them if you have enquiries about:

  • Transferring to another L&Q home
  • Property exchanges
  • Neighbourhood problems
  • Decorating your home
  • Improving your home
  • Putting you in touch with the right people to help with other enquiries