What is planned maintenance?
L&Q's mission is creating places where people want to live. This means providing the best possible homes and services to our residents in the most sustainable way. We keep our homes in a good condition through our annual planned maintenance programme. Planned maintenance is the name we give to the replacement or repair of certain building components, which includes the replacement of kitchens and bathrooms, electrical rewiring and decoration. Our annual planned maintenance programme makes sure that the homes most in need of works receive them first.
How does L&Q select properties for planned maintenance works?
Every year we survey a large number of our homes to collect
information on their type, age, condition and structure. This
information is used to plan and prioritise which homes need to have
planned maintenance works first. If your home hasn't been surveyed
yet, please don't worry, as some homes will be seen before others.
If you are due a survey, we will write to you explaining what will
happen, when it will take place and who you can contact if you have
How will I know if my property has been selected for planned maintenance works?
Each year in January the budget for our planned maintenance
programme is set. This lets the Programme Management team identify
which homes will be included in the years planned maintenance
programme. If you are included we will write to you in March to
tell you the works we will carry out, the name of L&Q staff
member who will support you through the process and if known, the
appointed contractor. If you have not received a letter then you
will not receive any works that year, but you may receive them in
the future. In time, all of our homes will have planned maintenance
works carried out, as the different components that make up a home
require replacement. Therefore, if we have not contacted you or
carried out any planned maintenance works so far, it is because we
have assessed your home as not requiring any works at the
What happens next?
As mentioned above L&Q will aim to write in March of each
year to those residents who are to be included within the next
financial years planned maintenance programme. Our contractors are
then responsible for programming the number of homes which will
receive works each month within that financial year. Therefore some
homes will be scheduled to receive works in the early part of the
financial year whilst some will be scheduled later in the year. Any
such programmes are subject to change therefore our contractors
will typically write to residents, four weeks before any proposed
works begin followed by a further letter two weeks before any
proposed works to your home. The timings of such letter may vary
for different types of planned works - however the principle will
remain the same. Don't be alarmed if you don't hear from our
contractors immediately, they'll write to you nearer to the time
when works are planned to be undertaken.
Planned Maintenance works - what you need to know
The L&Q Property Standards will apply to all of our future planned maintenance projects relating to general needs tenancies.