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Rating Your Repair

L&Q has arranged for a research company (BMG Research) to phone some residents who have received a repair to ask them to rate the quality of the repair work and customer service. Alternatively, we may also contact you for the same reason.

We use your feedback to help us improve our repairs and maintenance service.

Opting out of telephone surveys

If you wish to opt-out of telephone surveys you can do so by calling 020 8557 2159 (24 hour messaging facility) or emailing surveys@lqgroup.org.uk leaving your name and address.

Send your comments online

If you wish to comment on the quality of repair work, you can complete our compliments, feedback and suggestions online form.  Please remember to include your tenancy number, address and the details of the repair.

Further information

You can find out more about the standards we expect from our contractors by downloading the contractor's code of conduct from our repairs and maintenance useful documents section.

  • Comments and complaints

    Contact us with compliments, feedback or suggestions, or use our complaints process when things go wrong.

    Comments and complaints