Complaints; contact

Our dedicated Complaints team are there to help if you're unhappy with the service you receive from us and need an issue to be investigated further.

Please use our online complaints form to log your complaint.

You can also contact our customer service centre by calling 0300 456 9996.

Or email our Customer Relations team at

Need help with making a complaint?

If you can't make the complaint yourself or simply want the support of others, you can ask a friend or carer to help you.

Our complaints procedure is also open to MPs, Councillors or Citizens Advice acting on your behalf.

For more information visit our complaints procedure page.