Before you make a formal complaint, please tell us about the problem so that we can try to resolve it.

You can contact our customer service centre or complete the relevant online form

If we can't address the problem, please complete the form below to send us your complaint and we'll investigate it more to establish what steps need to be taken.

For more information visit our complaints policy and procedure page.

Do you own or part-own your home?

Have you notified us of this issue before today?

Is your complaint about a repair?

Show us the problem in detail. Make sure you upload an image as a .DOC, .DOCX, .PDF, .JPEG or .PNG and no larger than 5mb.