We're passionate about empowering and involving our residents in all of our decision making processes – that's why we offer a wide variety of formal and informal options with roles on our Resident Services Group, Customer Experience Committee, Neighbourhood Committees and more. 

Our current resident involvement structure helps us to meet standards set by the Regular of Social Housing. The Regulator requires us to involve our boards and residents to monitor our performance and hold us to account through a principle called co-regulation.

This structure chart shows the involvement opportunities we're currently offering to our senior involved residents:

In addition to these formal roles, we also offer residents flexible involvement options: 

RoleTimeTime of DayLocation
Focus GroupsOne or two hours on an adhoc basisWeekdaysAnywhere
Social Media
Facebook and Twitter 
LGBT ForumProvisionally two times a year - two hours per meetingWeekdays - eveningsCentral London
Resident PanelAnytimeAnytimeAnywhere

For more information about any of these roles, please complete our online form or contact our customer service centre