We believe the best way to improve L&Q's services is by residents and staff working closely together and we have been working with many of you already to do this.

As a result of this shared work we have agreed a number of practical things we can do to make a difference. These form our Resident Involvement Statement.

We will:

  • Listen to and read all your comments and suggestions
  • Respond to surveys, particularly our resident survey, by taking account of your views and feeding back the results to you
  • Support Neighbourhood Committees to give you a platform to air your views
  • Provide financial and practical help and support for Resident Associations
  • Provide access to training for residents who want to develop skills in areas such as running a committee or computing
  • Publish a Resident Involvement Strategy
  • Constantly monitor our Resident Involvement Strategy with the help of our Resident Services Group and Customer Experience Committee