Resident Associations are groups of local people who work together to represent the collective views of their community.

They highlight important issues in their local area, provide feedback on our services, and work in partnership with us to bring about change. This includes:

  • informing residents of their rights and help tackle any problems they have in relation to their housing
  • putting pressure on us to do repairs, maintenance or provide improvements
  • establishing good working relationships with us to improve the housing service
  • representing residents views to us and reporting back to them on any news or concerns we may have
  • helping keep residents informed of the issues affecting their estate and area
  • helping resolve disputes between residents
  • campaigning on local issues, for example planning applications, schooling or traffic hazards
  • organising social, leisure or educational activities for their estate or area
  • helping promote estate or area based activities, such as good neighbour schemes or Neighbourhood Watch

What can you get out of it?

If you want to make a real difference to where you live, join your local Resident Association.

Resident Associations have proven to be very good for promoting community spirit, tolerance and cooperation amongst local residents.

Or, if you don't have one, take the lead and set one up yourself. We'll provide support and advice if you would like to set up a new Resident Association.

We'll also provide grants to help cover the start-up and running costs.

Develop your:

  • budgeting skills
  • organisational skills
  • communication skills

How can I join my local Resident Association?

If you would like to talk to us about joining or setting up a local Resident Association, please contact our customer service centre.