Fire safety during the coronavirus outbreak
Our top priority is to keep our residents and our people safe.
We share the government’s view that remedial work to high-rise buildings with unsafe materials and making sure buildings are safe ahead of remediation are critical to public safety.
So we’re working hard to make sure that wherever possible, essential fire safety-related work continues during the coronavirus outbreak. This includes inspections, remedial work already in progress, fire risk assessments and work related to gas and electrical safety.
We’re also maintaining our waking watch services, to help identify fires at an early stage, support people to evacuate and alert the emergency services.
We’ve contacted residents who are affected by ongoing work and will continue to keep you informed.
Where we’re continuing to deliver essential work, we’re asking residents for their understanding and full co-operation to make sure that these can take place while maintaining social distancing.
We appreciate that you may have concerns about this work continuing, but it is critical in order to keep you as safe as possible.
Unfortunately, it has been extremely difficult for some of our colleagues and contractors to achieve social distancing when carrying out some inspections or work to buildings.
So we’ve paused the work where the risk to public safety is higher than the risk of not completing the work. This includes the schemes where the work is being delivered by an independent contractor and they have also taken the decision to pause operations.
Where this has happened, we’ve let residents know and are taking measures to reduce any risks arising from such work being paused.
Fire safety is more important than ever during the ‘lockdown’ period. Please make sure that you are following our fire safety guidance to help keep you and your home safe.
If you have any questions or concerns about fire safety during the coronavirus outbreak, please call our customer service centre on 0300 456 9996.